2010 Employee Recognition Awards - General Government
GOLD - Michelle Garcia and Nicole Saldavia of the Treasurer-Tax Collector's Office
Due to the extraordinary fiscal constraints facing the County of Santa Cruz, County departments have experienced staff reductions and furloughs. As a result of staffing reductions in the Tax Division, Michelle and Nicole are now completing all tasks and responsibilities that were previously handled by a staff of four. In spite of this workload, Michelle and Nicole consistently take the time and effort necessary to fully resolve all questions and concerns, consistently doing so with kindness and courtesy. In addition to their increased workload to collect $400 million in property taxes associated with 90,000 parcels, the Transient Occupancy Tax, and the 911 fee, Nicole and Michelle manage the property tax payment plan and conduct the bi-annual tax sale. They also recently assumed responsibility for collecting the Tourism Marketing District fee that benefits County residents and our local tourism industry. Nicole and Michelle are truly outstanding County employees who deserve recognition for their many years of consistently dedicated service and their willingness to take on these additional responsibilities to ensure the continued smooth operation of the Tax Division.
SILVER - Lilia Corcoles of the Assessor's Office
As "the" County receptionist working at the Information Booth in the County Government Center, Lilia is often the first face of Santa Cruz County government. Lilia greets visitors to the County building, many of whom are experiencing some level of confusion and frustration in their own lives and need to determine which County office can help address their concerns. Lilia is exceedingly polite and caring and consistently ensures that visitors receive the most professional and informed service possible. Even when dealing with challenging circumstances and customers, she always displays a helpful attitude and goes out of her way to ensure that visitors receive the assistance they need. Lilia is an important asset to the County of Santa Cruz and personalizes the experience of visitors and co-workers in the best manner possible. She is an excellent ambassador for Santa Cruz County government.
BRONZE - Cheryl McGinley of the Auditor-Controller's Office
As the Supervisor of the Property Tax Division in the Auditor-Controller's Office, Cheryl's duties include a multitude of complex assignments. Among these are State reporting for property taxes, balancing tax rolls and receivables, preparing the annual Tax Rates, and interpreting a wide variety of property tax policies and tax codes. All of these assignments are extremely difficult and include a high degree of risk. In addition to her vast array of day-to-day responsibilities, Cheryl is also part of the team working to develop a new property tax software system to replace the current system developed more than 30 years ago. When complete, this system will support the assessment, billing, collection, and distribution of approximately $400 million in property taxes annually. As a critical member of the team, Cheryl lends her many years of experience in the Auditor's Office, as well as her previous experience in the Treasurer-Tax Collector's Office, to ensure that the new system will be successful. Cheryl has a long history of high quality work in the property tax area and is deserving of recognition for her superior job performance and professionalism.